This Refund and Cancellation Policy is part of the FlameAI Terms of Use (flameai.studio/terms). FlameAI is a trading name used by Mikhail Grechka, an Individual Entrepreneur registered in Georgia under identification number 322771292, with registered address at Village Varkhani, 7th Street N7, Adigeni District, Georgia ("FlameAI," "we," "us," or "our").
Payments are processed by Dodo Payments, our Merchant of Record and the legal seller of record for your purchase. Refunds are issued through Dodo Payments on our instruction, back to your original payment method. The Dodo Payments Buyer Terms (dodopayments.com/legal/buyer-terms) also apply to your purchase.
1. Summary
- You can cancel anytime. Cancellation stops future renewals; you keep access until the end of the period you already paid for.
- Used credits are not refundable. Once Flame Credits are spent on generations, the corresponding fees cannot be refunded.
- Billing errors are always refunded. Duplicate charges, incorrect amounts, and charges after a timely cancellation are refunded in full.
- Failed generations auto-refund credits. If a generation fails due to a technical error, the credits return to your balance automatically.
- Annual plans are non-refundable on early cancellation. If you cancel an annual subscription early, you keep access until the end of the paid year, but the fee is not refunded.
- Contact us before disputing a charge. Email support@flameai.studio first; most issues are resolved within days.
2. Cancellation
You can cancel your subscription at any time in your account settings (Billing) or by emailing support@flameai.studio from your account email. Cancellation means:
- Your subscription will not renew, and no further charges will be made.
- You keep all paid features and your remaining subscription credits until the end of the current paid period (month or year).
- When the paid period ends, your account moves to the Free tier. Unused subscription credits expire at that point.
- Extra credits you purchased separately stay on your balance until their own expiry dates (12 months from purchase) and can be used on Free templates.
3. What Is Not Refundable
Except for the cases in Section 4 below, payments are non-refundable. In particular, we do not refund:
- fees for billing periods in which you have used any of the included credits;
- subscription credits that expired unused at the end of a billing period;
- annual subscription fees when you cancel before the end of the year (you keep access for the full paid year instead);
- extra credit packs after any credits from the pack have been used;
- claimed business losses related to the quality or performance of generated content (see the disclaimers in the Terms of Use); and
- fees on accounts terminated for violating the Terms of Use (including prohibited content, fraud, or abuse); remaining credits on such accounts are forfeited.
4. What We Refund
- Billing errors. Duplicate charges, charges in the wrong amount, and charges made after you cancelled on time are refunded in full.
- Failed generations. If a generation fails due to a technical error on our side or an AI provider's side, the credits are automatically returned to the same balance they were taken from. If your account is closed and credits cannot be returned, we will refund a corresponding amount.
- We discontinue the Service or terminate without cause. If we shut down the Service or close your account through no fault of yours, we refund the unused portion of your prepaid fees pro-rata.
- Goodwill. We may issue refunds outside this policy at our discretion. Doing so once does not create a right to future refunds.
5. Sales Tax Refunds
If sales tax (VAT, GST, or similar) was added to your purchase and you are tax-registered in your country, you may request a refund of the tax portion through Dodo Payments within 60 days of the purchase by providing a valid tax registration number. Requests after 60 days cannot be processed.
6. How to Request a Refund
- Email support@flameai.studio from the email address on your account.
- Subject line: "Refund request".
- Include the transaction ID (from your receipt) or the date and amount of the charge.
We respond within 5 business days. Approved refunds are issued by Dodo Payments to your original payment method and typically appear within 5-10 business days, depending on your bank.
7. Chargebacks
Please contact support@flameai.studio before disputing a charge with your bank or card issuer; a direct refund is almost always faster than a chargeback. Under the Dodo Payments Buyer Terms, raising a chargeback without a legitimate reason may result in being barred from future purchases processed by Dodo Payments and a liquidated-damages charge of USD 100. If a chargeback is filed to recover fees for credits that were already used, or on an account that violated our Terms of Use, we will provide evidence to Dodo Payments and the card issuer, and we may suspend the account.
8. Changes to This Policy
We may update this policy from time to time. Refund requests are evaluated under the version in effect at the time of the original charge. Material changes take effect no earlier than 30 days after posting.
9. Contact
Mikhail Grechka, Individual Entrepreneur (Georgia), trading as FlameAI
Identification Number: 322771292
Registered address: Village Varkhani, 7th Street N7, Adigeni District, Georgia
Website: flameai.studio
Support: support@flameai.studio
Payment Processor (Merchant of Record): Dodo Payments - support@dodopayments.com